Member Experience Associate

EarnIn(13 days ago)

Mountain View, CAOnsiteFull TimeJunior$65,000 - $75,000Customer Experience

About this role

EarnIn is a fintech company providing earned wage access and financial tools for people living paycheck to paycheck. The Member Experience Associate role supports EarnIn’s customer care organization and contributes to building an in-house center of excellence focused on delivering world-class member experiences. This position is based in Mountain View, CA and is part of the company’s efforts to scale care operations and product-driven service improvements.

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Required Skills

Empathy
Customer Service
Problem Solving
Communication
Critical Thinking
Teamwork
Documentation
Tech Savvy
Multitasking

Qualifications

Bachelor's Degree or Equivalent

About EarnIn

earnin.com

EarnIn is a financial‑wellness app that gives people on-demand access to the pay they’ve already earned, so they don’t have to wait for a scheduled payday. Users can withdraw portions of accrued wages through the mobile app to cover bills, avoid overdrafts, and reduce reliance on high‑cost short‑term credit. The service connects with users’ payroll and bank accounts and includes simple tools to monitor earnings and manage cash flow. EarnIn targets hourly and salaried workers who need flexible access to earned income as part of broader financial health.