Member Experience Lead (Shift Lead) (Katy)
beBee(5 days ago)
About this role
The Member Experience Lead is a front-line shift leader at Planet Fitness who fosters a welcoming environment, supports onboarding, and guides service representatives to deliver a consistent and positive member experience. The role involves leadership during shifts, operational support, and engaging with members to ensure high service standards.
Required Skills
- Customer Service
- Interpersonal Skills
- Communication
- Organization
- Problem Solving
- Mobile App
- Leadership
- Cleanliness
- Teamwork
- Operational Support
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