Member Experience Officer - Heritage, Crows Nest & Highfields Community Branches

The Member Experience Officer serves as the welcoming face of the branch, delivering high-quality customer service and supporting members with their financial journeys. This full-time role involves assisting with transactional needs, engaging in meaningful conversations to identify suitable solutions, and building long-term customer relationships. The position also includes promoting digital banking services and collaborating within a team to enhance the overall branch experience.