Member Experience Representative
First Entertainment Credit Union(27 days ago)
About this role
The Member Experience Representative at First Entertainment Credit Union provides service to members through calls, chats, and secure messaging from the Hollywood, CA headquarters. The role supports members with account inquiries and digital banking tools such as online banking, BillPay, and Zelle. It emphasizes building long-term member relationships within the entertainment community while aligning with the credit union’s mission and core values. The position reports to the Assistant Manager of the Member Experience Center in a hybrid work arrangement.
Required Skills
- Member Service
- Relationship Building
- Product Referrals
- Digital Banking Support
- Online Banking
- Fraud Prevention
- Transaction Processing
- Regulatory Compliance
- Customer Communication
- Problem Resolution
+6 more
Qualifications
- High School Diploma or Equivalent
About First Entertainment Credit Union
firstent.orgFirst Entertainment Credit Union (First Entertainment CU) is a membership-based credit union that provides banking and financial services tailored to entertainment professionals and creators. Branded as "Banking for Creators," it offers deposit accounts, lending, and customized financial solutions designed around the irregular income and career needs common in the entertainment industry. The credit union emphasizes personalized service and industry-aware support to help members manage their finances and grow their careers.
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