Member Experience Representative

First Entertainment Credit Union

2 months ago

3.2 on Glassdoor

Hollywood, CA

Hybrid

Full Time

Medior

2 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Member Experience Representative at First Entertainment Credit Union provides service to members through calls, chats, and secure messaging from the Hollywood, CA headquarters. The role supports members with account inquiries and digital banking tools such as online banking, BillPay, and Zelle. It emphasizes building long-term member relationships within the entertainment community while aligning with the credit union’s mission and core values. The position reports to the Assistant Manager of the Member Experience Center in a hybrid work arrangement.

Skills

Qualifications

High School Diploma or Equivalent

About First Entertainment Credit Union

firstent.org

First Entertainment Credit Union (First Entertainment CU) is a membership-based credit union that provides banking and financial services tailored to entertainment professionals and creators. Branded as "Banking for Creators," it offers deposit accounts, lending, and customized financial solutions designed around the irregular income and career needs common in the entertainment industry. The credit union emphasizes personalized service and industry-aware support to help members manage their finances and grow their careers.