Member Experience Specialist

Facet(1 month ago)

United StatesOnsiteFull TimeSenior$108,525 - $146,980 (estimated)Client Experience

About this role

A Member Experience Specialist in the Client Experience department works to ensure high satisfaction and engagement for clients by providing exceptional customer service and support. The role involves understanding client needs, resolving issues, and fostering positive relationships in the financial services industry.

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Required Skills

Customer Service
Client Engagement
Communication
Problem Solving
Relationship Management

About Facet

facet.com

Facet is a financial planning company that provides certified financial planner–backed advice at an affordable fixed fee. It offers comprehensive services including financial planning, retirement planning, and investing, delivered through an online platform with a dedicated CFP. With the tagline “Financial planning for every facet of your life,” Facet emphasizes transparent pricing and accessible, tailored guidance for individuals and families. The approach combines professional expertise with scalable tools to turn complex financial goals into actionable plans.

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