Thatch
The Member Experience Specialist will serve as the primary point of contact for Thatch members, helping them navigate their healthcare benefits and resolve complex issues. The role involves providing high‑quality support via email and phone, meeting service level agreements, and collaborating with Operations, Product, and Engineering to improve processes and reduce recurring problems.
Headquarters
San Francisco, California, United States
Company Size
11-50 employees
Founded
2021
Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Thatch.
33% above the average for this role