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Member Experience Supervisor Full Time at BJ's Wholesale Club, Inc. - ApplyBlast

Member Experience Supervisor Full Time

BJ's Wholesale Club, Inc.

3 months ago

Palm Coast, FL

Onsite

Full Time

Senior

0 applicants

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About this role

The Member Experience Supervisor at BJ's Wholesale Club provides leadership and direction for the Front End, Cashier, and Membership Sales Ambassador teams to drive club performance and operational excellence. This role involves managing talent development, ensuring strict adherence to service standards and policies, and executing strategies to boost membership growth and retention. The supervisor acts as a bridge between leadership and frontline staff to guarantee a premium shopping experience while meeting financial targets.

Responsibilities

Lead and develop high-performing frontline and membership teams
Drive membership acquisition and retention strategies to meet KPIs
Enforce operational standards and policies across service departments
Analyze reporting tools to optimize club performance and productivity
Manage training, coaching, and performance improvement plans for staff

Skills

Qualifications

High school diploma2 years customer service or sales experienceMS Word and Excel proficiency

About BJ's Wholesale Club, Inc.

bjs.com

Headquarters

Marlborough, Massachusetts, United States

Company Size

10001+ employees

Founded

1984

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BJ's Wholesale Club is a membership-based warehouse club retailer offering groceries, electronics, home goods, apparel, and other merchandise, along with services such as optical, tire installation, and gas at select locations.