Member Experience

The Member Experience role at Small Door involves managing front-of-house communications, appointment scheduling, and real-time patient flow to ensure a seamless and welcoming experience for members and their pets. This position requires supporting members through various visits, handling medical billing communications, and coordinating closely with clinical and telehealth staff to maintain high standards of care. The role also includes driving proactive member outreach, soliciting feedback, and maintaining a clean, on-brand environment.