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Member Matching Specialist at OurRitual - ApplyBlast

Member Matching Specialist

OurRitual

4 months ago

4.7 on Glassdoor

Melbourne, Australia

Hybrid

Contract

Intern

0 applicants

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About this role

A Member Matching Specialist at OurRitual acts as the primary human touchpoint, conducting 30-minute intake sessions to assess member needs and connect them with appropriate experts on the platform. This role focuses on guiding new users through onboarding, ensuring effective handoffs, and providing education within a regulatory context to facilitate strong member-product fit.

Responsibilities

Conduct 30-minute matching sessions via video or phone
Assess member needs and select the best-fit expert
Coordinate warm handoffs to ensure continuity of care
Guide members through full platform activation processes
Explain platform models and address regulatory questions

Skills

Qualifications

Graduate studies in social workGraduate studies in counselingGraduate studies in Marriage and Family Therapy

About OurRitual

ourritual.com

Company Size

11-50 employees

Founded

2021

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OurRitual is a modern relationship support platform that offers a unique blend of expert-guided therapy sessions and personalized mental exercises to help couples enhance their connections. Designed for busy individuals and couples, the service provides flexible scheduling and a range of accessible tools that promote effective communication and conflict resolution. Users can engage in one-on-one therapist sessions or use the app to access science-backed exercises tailored to their specific relationship needs. The platform aims to foster healthier and more fulfilling relationships by making expert support readily available.