Member of Technical Staff (AI Supportability)

Cockroach Labs(1 month ago)

HybridFull TimeSenior$157,402 - $211,325 (estimated)Engineering (AI Supportability / Observability)

About this role

Cockroach Labs is hiring an engineer for an Applied AI R&D role on the AI Supportability team to validate whether LLMs can perform root-cause diagnostics on real support escalations using CockroachDB telemetry. The role is exploratory and prototype-driven, embedding with technical support engineers to run experiments, iterate on AI approaches, and build proof-of-concept tools that could scale into production. Successful candidates will shape the future of AI-driven customer support and influence supportability strategy across the company.

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Required Skills

LLMs
Prompt Engineering
API Integration
Go
Python
Cloud Infrastructure
Observability
Logs
Metrics
Distributed Systems

+6 more

Qualifications

BE/B-Tech/M-Tech in Computer Science or equivalent experience

About Cockroach Labs

cockroachlabs.com

Cockroach Labs develops CockroachDB, a distributed SQL database engineered for cloud-native, always-on applications. CockroachDB provides standard SQL (Postgres wire-compatible) with ACID transactions, strong consistency, and horizontal scaling so data can be geo-distributed and survive region or node failures. The company offers both a managed cloud service (CockroachCloud) and self-hosted deployments, and its platform is used by enterprises such as Comcast, Lush, and Bose. CockroachDB is aimed at teams that need resilient, low-latency transactional performance across regions and clouds.