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Member Service Agent (Overnight Shift) at BCAA - ApplyBlast

Member Service Agent (Overnight Shift)

BCAA

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

As a Remote Member Service Agent for Evo Car Share, you will provide overnight customer support to members from 10 PM to 6 AM, Tuesday through Saturday. This role involves resolving inquiries via phone, email, and live chat while utilizing various digital platforms to enhance the car sharing experience across British Columbia.

Responsibilities

Address member inquiries and resolve issues via multiple communication channels
Provide exceptional overnight customer support for the car sharing platform
Utilize digital tools like PowerBI and Service Now to manage account details
Perform administrative tasks to support evolving business needs
Act as an ambassador for the Evo Car Share brand and community

Skills

Qualifications

Post-secondary certificate in Business Administration

About BCAA

bcaa.com

Headquarters

Burnaby, British Columbia, Canada

Company Size

1001-5000 employees

Founded

1906

View Profile

Roadside assistance, car, home and travel insurance, with BCAA Membership is Rewarding. Join BCAA for exclusive insurance savings and member benefits. Become a member today.