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Member Service Representative (Buffalo Region) at Broadview Federal Credit Union - ApplyBlast

Member Service Representative (Buffalo Region)

Broadview Federal Credit Union

5 months ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Member Service Representative provides consultative phone support to credit union members, resolving complex financial issues and fostering relationships to enhance satisfaction. This role involves processing transactions, managing accounts, educating members on products, and ensuring regulatory compliance with empathy.

Responsibilities

Resolve moderate to complex member inquiries via phone
Process financial transactions and manage member accounts
Educate members on credit union products and services
Ensure regulatory compliance during member interactions
Handle difficult conversations with professionalism and empathy

Skills

Qualifications

High School Diploma or EquivalentAssociate's Degree in Business or Finance (Preferred)

About Broadview Federal Credit Union

broadviewfcu.com

Headquarters

Albany, New York, United States

Company Size

1001-5000 employees

View Profile

Broadview Federal Credit Union is a member-focused financial institution offering personal and business banking services, including checking, savings, loans, credit cards, home lending, and wealth management. With 60+ branches across New York and award-winning service, Broadview provides competitive rates and comprehensive financial solutions to its members. The credit union also supports community initiatives through the Broadview Cares Foundation and financial education programs.