Member Service Representative I
Wellby Financial(2 months ago)
About this role
The Member Service Representative I at Wellby supports the credit union’s contact center operations and customer service standards. The role emphasizes delivering an exceptional member experience through interactions across phone, email, and chat channels, while upholding Wellby's core values. It is a full-time, hourly position with shifts that may include weekends and the possibility of overtime, and may require both onsite and remote work based on business needs.
Required Skills
- Customer Service
- Phone Support
- Communication
- Digital Platforms
- Problem Solving
- Teamwork
Qualifications
- High School Diploma or Equivalent
- Two Years of Experience in a High-Volume Call Center
- Two Years of College-Level Education Preferred
- Bilingual Preferred
About Wellby Financial
wellbyfinancial.comWellby Financial helps Houstonians and beyond achieve financial prosperity with checking, savings, loans, mortgages, and wealth planning designed for you.
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