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Member Service Representative I at Wellby Financial - ApplyBlast

Member Service Representative I

Wellby Financial

25 days ago

2.8 on Glassdoor

Webster, Texas, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Member Service Representative I provides support to the Contact Center by addressing member inquiries and resolving complaints through various communication channels. This role focuses on creating an exceptional member experience while troubleshooting issues and maintaining accurate account records. The position also involves educating members on credit union technology and digital solutions to enhance their financial goals.

Responsibilities

Interact with members via telephone, email, or online chat to provide support and information
Troubleshoot and resolve inquiries in a timely, friendly, and accurate manner
Maintain customer accounts and records of member interactions with details of inquiries

Skills

About Wellby Financial

wellbyfinancial.com

Headquarters

Houston, Texas, United States

Company Size

201-500 employees

Founded

1961

View Profile

Wellby Financial helps Houstonians and beyond achieve financial prosperity with checking, savings, loans, mortgages, and wealth planning designed for you.