Member Service Representative II
Wellby Financial(4 months ago)
About this role
The Member Service Representative II is a frontline role within the credit union’s contact center, focused on delivering exceptional member service. The position supports member needs, helps guide them through banking options, and upholds the credit union’s values in every interaction. This role emphasizes building relationships, empathy, and proactive problem resolution to enhance member satisfaction.
Required Skills
- Customer Service
- Call Center
- Communication
- Relationship Building
- Microsoft Office
- Microsoft Teams
- Zoom
- Troubleshooting
- Data Entry
- Digital Solutions
+1 more
Qualifications
- High School Diploma or Equivalent
- Three Years of Experience in a High-Volume Call Center
- Two Years of College Education Preferred
- Bilingual Preferred
About Wellby Financial
wellbyfinancial.comWellby Financial helps Houstonians and beyond achieve financial prosperity with checking, savings, loans, mortgages, and wealth planning designed for you.
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