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Member Service Representative at CEFCU - ApplyBlast

Member Service Representative

CEFCU

3 months ago

3.5 on Glassdoor

Normal, Illinois, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Member Service Representative provides professional, knowledgeable, and caring assistance to CEFCU members, handling account transactions, loan origination, and electronic service channels while ensuring compliance with regulations. The role includes cross‑selling financial products, resolving member inquiries, and supporting promotional activities to enhance member satisfaction.

Responsibilities

Determine financial needs through strategic questioning
Open, transfer, and close consumer and business accounts
Originate and close consumer loans
Assist with electronic service channels and resolve member issues
Plan promotions and support member center activities

Skills

Qualifications

NMLS registration

About CEFCU

cefcu.com

Headquarters

Peoria, Illinois, United States

Company Size

501-1000 employees

Founded

1937

View Profile

CEFCU (Citizens Equity First Credit Union) is a member-owned credit union headquartered in Peoria, Illinois, offering a full range of personal and business financial services. Their offerings include checking and savings accounts, home loans, vehicle loans, credit cards, personal and student loans, as well as investment and insurance products. CEFCU operates under the motto 'Not a Bank. Better.' and is committed to delivering competitive rates and community-focused financial services.