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Member Service Representative at The Standard - ApplyBlast

Member Service Representative

The Standard

10 days ago

3.8 on Glassdoor

Portland, Oregon, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as a primary contact for members, delivering personalized information and guidance across various communication channels to ensure a seamless experience. The position involves resolving transactions, addressing client issues through research and problem-solving, and providing technical and operational support. The representative utilizes performance tools and de-escalation techniques to meet contact center metrics and enhance service quality.

Responsibilities

Respond to member inquiries with accurate information and support across products and policies
Research and resolve member transactions including determining eligibility and communicating outcomes
Monitor and follow up on client issues using de-escalation techniques to ensure positive member experience

Skills

About The Standard

standard.com

Headquarters

Portland, Oregon, United States

Company Size

1001-5000 employees

Founded

1906

View Profile

We provide insurance, retirement and investment products and services. Work with our team of remarkable people united by compassion and a genuine desire to help others.