Member Service Representative

The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind. The role involves determining member needs, educating them on beneficial products and services, and resolving inquiries to drive optimum resolutions. This position requires adherence to contact center performance goals and collaboration with internal and external departments to ensure the best service to members.