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Member Service Team Member at CEFCU - ApplyBlast

Member Service Team Member

CEFCU

3 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Member Service Team Member provides professional, knowledgeable, and caring support to credit union members via phone, chat, email, and secure messaging in a fast‑paced, high‑volume environment. The role focuses on delivering a high‑quality member experience, handling account inquiries, fraud mitigation, and service transitions while working remotely after training.

Responsibilities

Resolve member requests via phone, chat, email and secure messaging
Mitigate fraud and protect member information following security protocols
Process opening and closing of member accounts

Skills

About CEFCU

cefcu.com

Headquarters

Peoria, Illinois, United States

Company Size

501-1000 employees

Founded

1937

View Profile

CEFCU (Citizens Equity First Credit Union) is a member-owned credit union headquartered in Peoria, Illinois, offering a full range of personal and business financial services. Their offerings include checking and savings accounts, home loans, vehicle loans, credit cards, personal and student loans, as well as investment and insurance products. CEFCU operates under the motto 'Not a Bank. Better.' and is committed to delivering competitive rates and community-focused financial services.