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Member Services Advisor at Humana - ApplyBlast

Member Services Advisor

Humana

3 days ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Member Services Advisor role focuses on membership growth, retention, and enhancing the overall member experience by leveraging customer insights and identifying friction points. The position involves leading the Member Experience Workgroup, driving engagement, and serving as a point of contact for various member services teams. The role is responsible for developing strategies to improve member satisfaction and CAHPS survey performance while maintaining ownership of key market KPIs.

Responsibilities

Develop and execute strategies to improve member engagement and retention
Lead the Member Experience Workgroup and drive Go365 engagement
Resolve member inquiries and improve CAHPS survey performance

Skills

About Humana

humana.com

Headquarters

Louisville, Kentucky, United States

Company Size

10001+ employees

Founded

1961

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