Member Services Associate, Dining and Accounts

Atlas(2 months ago)

RemoteFull TimeJunior$34,268 - $46,824 (estimated)Operations

About this role

The Dining & Accounts Member Services Associate at Atlas is responsible for providing exceptional, high-touch service to cardholders, primarily relating to dining reservations and account issues. This role involves managing communications via tools like Zendesk and Slack, troubleshooting inquiries, and collaborating with concierge and operational teams to deliver seamless member experiences. A strong background in luxury client service or hospitality is essential, along with the ability to anticipate member needs and solve problems creatively.

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Required Skills

Member Services
Client Service
Relationship Management
Luxury Dining
Hospitality
Financial Services
Problem Solving
Communication Skills
Empathy
Multitasking

+11 more

Qualifications

3+ years of client service or relationship management experience in luxury dining, hospitality, or financial services
Familiarity with Core Credit or other financial servicing platforms
Experience in customer-facing financial services or luxury brand environments

About Atlas

atlascard.com

Atlas is an exclusive, invite-only charge card designed to enhance members' dining and travel experiences through a powerful concierge app. It provides unique access to reservations at top restaurants, luxurious hotel stays, and exclusive events, allowing users to manage all their bookings within a seamless digital environment. Each Atlas card is crafted from heavy steel, personalized with members' names, and comes with exceptional benefits such as no pre-set spending limits, premium purchase protection, and rewarding points systems on various expenditures. Atlas aims to deliver an unparalleled level of service and convenience for those seeking premium experiences in dining and travel.