Member Services Representative I

A Member Services Representative I in the Teachers' Retirement System of Oklahoma serves as the primary contact for clients, delivering essential retirement and benefit information while performing routine account maintenance. The role involves interpreting complex benefit rules, assisting members with online tools, ensuring accurate record-keeping, and maintaining current knowledge of administrative codes and statutes. Working under close supervision, employees identify client needs, verify member records, and utilize pension administration systems to resolve inquiries across various communication channels.