Planet Fitness
The Member Service Representative at Planet Fitness greets members, resolves customer inquiries, and handles retail transactions in a judgment-free zone. The role splits time between active member engagement and significant facility cleaning responsibilities while driving sales goals. This position requires strong communication skills, punctuality, and the ability to pass a background check.
Headquarters
Hampton, New Hampshire, United States
Company Size
501-1000 employees
Founded
1992
Planet Fitness is an American franchisor and operator of low‑cost fitness centers built around a "Judgement Free Zone" ethos aimed at casual exercisers and beginners. The chain provides basic cardio and strength equipment, free fitness training, and tiered memberships (standard and Black Card, the latter offering perks like guest privileges and access to tanning/hydro‑massage) across thousands of franchised and corporate clubs in the U.S. and internationally. Founded in 1992 and headquartered in Hampton, New Jersey, Planet Fitness emphasizes affordability, convenience, and a non‑intimidating gym experience. Its franchise model and national footprint make it one of the largest fitness chains by membership.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Planet Fitness.
55% below the average for this role
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