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Member Services Representative (Temporary) (Bilingual) at Central California Alliance for Health - ApplyBlast

Member Services Representative (Temporary) (Bilingual)

Central California Alliance for Health

3 months ago

3.9 on Glassdoor

Mercer County, California

Hybrid

Contract

Junior

0 applicants

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About this role

This is a temporary, primarily in-person Member Services Representative role focused on assisting members and providers via phone. The position involves coordinating non-medical transportation benefits and translating complex healthcare processes into simple language for diverse community members. Candidates will require bilingual Spanish/English fluency and work primarily in Merced or nearby Central California counties.

Responsibilities

Answer member telephone calls promptly and assist with inquiries
Coordinate non-medical transportation benefits for healthcare members
Translate complex healthcare operations into simple instructions
Resolve member conflicts using established de-escalation techniques
Utilize computer systems to manage member databases and records

Skills

Qualifications

High School DiplomaTwo Years Customer Service Experience

About Central California Alliance for Health

thealliance.health

Headquarters

Scotts Valley, California, United States

Company Size

501-1000 employees

Founded

1996

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Central California Alliance for Health is a state‑funded Medi‑Cal managed care plan that provides health coverage to residents of Mariposa, Merced, Monterey, San Benito, and Santa Cruz counties. The Alliance coordinates and finances medical, behavioral health, and preventive services through a network of local providers to improve access and health outcomes for its members. It also partners with community organizations and programs to support enrollment, member education, and efforts addressing social determinants of health.