Member Services Representative
counseling
About this role
The Member Service Representative (MSR) at the American Counseling Association (ACA) acts as a primary contact for members and prospects, ensuring a positive experience through customer service and administrative support. The role involves handling inquiries, managing membership data, processing applications and renewals, and supporting engagement initiatives, all to promote member retention and satisfaction.
Skills
About counseling
counseling.orgThe American Counseling Association (ACA) is the largest professional association for counselors, dedicated to advancing counseling and mental health. ACA provides a centralized hub of resources—including education and continuing‑education, professional standards and ethics, publications, conferences and events, and a member store—to support counselors at every career stage. Through advocacy, policy work, networking, and practice tools, ACA helps members strengthen clinical skills, protect the profession, and improve access to mental health services.
About counseling
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for counseling.
Salary
$54k – $73k
per year
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