Member Services Representative

As a Member Services Representative at PacMed’s US Family Health Plan, you will serve as a trusted resource for uniformed service members, retirees, and their families, helping them understand benefits and navigate the healthcare system. You will manage a high volume of inbound inquiries regarding eligibility, claims, and billing while collaborating with providers and internal teams to resolve concerns. Success in this role requires strong customer service skills, critical thinking, and the ability to prioritize tasks while working independently.