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Member Services Supervisor at Lantern - ApplyBlast

Member Services Supervisor

Lantern

2 months ago

3.2 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Member Services Supervisor at Lantern leads, coaches, and develops a team of Care Advocates, ensuring reliable operations and service excellence. This role focuses on talent management, continuous improvement, and enhancing member experiences while collaborating with senior management and client teams.

Responsibilities

Lead and coach a team of Care Advocates to achieve service excellence
Analyze performance data and drive continuous improvement initiatives
Manage change adoption and technology enhancements to improve member experience

Skills

About Lantern

lanterncare.com

Headquarters

Westfield, Indiana, United States

Company Size

1-10 employees

Founded

2008

View Profile

Lantern is a specialty care platform for employers that connects employees to high-quality care across surgery, cancer, and infusion therapy through a curated Network of Excellence. The platform guides members to vetted specialists and facilities, with dedicated care teams providing personalized support to improve outcomes and reduce costs. Employers, health plans, unions, and public sector organizations partner with Lantern to manage complex specialty care benefits and control costs associated with high-cost care episodes.