Member Solution Specialist
sermo
About this role
As a Member Solutions Specialist at Sermo, you will ensure a seamless onboarding and support experience for physicians and healthcare professionals, which directly impacts membership growth and retention. You will interact with members, resolve issues, gather feedback, and contribute to process improvements, utilizing various support tools and technologies.
Skills
About sermo
sermo.comSermo is a physician-only social network that connects more than 1,000,000 triple-verified doctors worldwide to share clinical cases, news, and real-world medical insights. The platform hosts specialty communities (including dedicated spaces for APPs and pharmacists), offers thousands of patient case discussions, and maintains a global drug‑ratings database with over 1.2 million ratings. Sermo also provides paid medical surveys and market-research opportunities, emphasizing privacy, credibility, and peer-to-peer collaboration to help clinicians stay current and improve patient care.
About sermo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for sermo.
Salary
$54k – $73k
per year