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Member Solutions Centre Representative I (Part-Time, Permanent) Winkler at Access Credit Union - ApplyBlast

Member Solutions Centre Representative I (Part-Time, Permanent) Winkler

Access Credit Union

5 months ago

3.8 on Glassdoor

Onsite

Part Time

Junior

0 applicants

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About this role

The Member Solutions Centre Representative I serves as the primary point of contact for members at Access Credit Union, handling inquiries across phone, chat, and email platforms. This role focuses on building relationships, resolving issues, promoting credit union products, and assisting with online banking setup and troubleshooting everyday transactions.

Responsibilities

Respond to member inquiries via phone, chat, and email
Resolve member problems and process financial transactions
Cross-sell credit union products using an advice-based approach
Set up online banking and troubleshoot user accounts
Refer complex lending and wealth management inquiries to specialists

Skills

Qualifications

Grade 12 Diploma1 year customer service experience

About Access Credit Union

accesscu.ca

Headquarters

Winkler, Manitoba, Canada

Company Size

201-500 employees

Founded

2009

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Access Credit Union is Manitoba's trusted credit union serving over 208,000 members with competitive rates and flexible personal and business banking solutions. The credit union also offers expert wealth management services through partners including Qtrade and Aviso Wealth. Members benefit from a wide range of financial products including mortgages, loans, investing, insurance, and digital banking.