Collective
The Member Success Manager serves as the primary advisor and point of contact for approximately 800 solo entrepreneurs, proactively managing their book of business to drive retention and growth. This role involves guiding members on tax strategy, S Corporations, and business operations while delivering exceptional support to help them achieve financial independence. The position requires strong communication skills and the ability to collaborate cross-functionally to enhance the overall member experience.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2020
Collective is a financial platform serving self-employed business owners, offering company formation plus tax, accounting, and bookkeeping services. It combines online software and service plans—accessible through a member app—with resources like pricing tiers, testimonials, and a blog to simplify compliance and day-to-day finances for freelancers and solo entrepreneurs. Collective's tools aim to streamline paperwork, tax filing, and ongoing bookkeeping so independent businesses can focus on their work.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Collective.
3% below the average for this role