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Member Support Officer at Beyond Bank Australia - ApplyBlast

Member Support Officer

Beyond Bank Australia

13 hours ago

Perth, Western Australia, Australia

Hybrid

Contract

Medior

0 applicants

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About this role

The Member Support Officer role involves providing empathetic and tailored hardship solutions to members experiencing financial difficulty, helping them navigate challenging circumstances and achieve sustainable financial outcomes. This position requires managing a portfolio of hardship cases, assessing financial information, and collaborating with members to develop appropriate support arrangements. The role focuses on delivering positive member experiences while ensuring compliance with regulatory requirements and responsible banking practices.

Responsibilities

Manage a portfolio of hardship cases and provide tailored support to members experiencing financial difficulty
Assess financial information and hardship requests to determine suitable support arrangements and repayment solutions
Recognize and manage vulnerable customer situations while ensuring regulatory and compliance requirements are met