Member Support Representative II - Verifications

ID.me(25 days ago)

Tampa, FL, Florida, United StatesOnsiteFull TimeMedior$77,139 - $103,459 (estimated)Customer Support

About this role

The Member Support Representative II - Verifications conducts virtual identity verifications and supports members through the verification process while maintaining security and accuracy. This role focuses on delivering high-quality customer service via video calls, assisting with account recovery, and adhering to company policies and quality standards. The position is full-time and onsite in Tampa, FL within a 24/7 contact center environment.

View Original Listing

Required Skills

Video Calls
Identity Verification
Customer Support
Account Recovery
Coaching
Quality Assurance
Collaboration
Policy Compliance
Communication
De-escalation

+9 more

Qualifications

High School Diploma

About ID.me

id.me

ID.me is a digital identity and authentication provider that enables people to verify their identity online to access government benefits, healthcare, financial services, and member discounts. It offers identity proofing, multifactor authentication, biometric verification, and eligibility/credential checks via APIs, SDKs, and consumer-facing apps to support KYC and secure sign‑on. ID.me works with federal and state agencies, healthcare and financial institutions, and retailers to reduce fraud, streamline enrollment, and speed benefit delivery. The company emphasizes security, privacy, and regulatory compliance (e.g., NIST standards and SOC 2) as part of its trust framework.