Member Support Specialist (Flex, Extended Hours)

One Medical

2 months ago

3.2 on Glassdoor

Mill Valley, CA

Onsite

Full Time

Junior

0 applicants

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About this role

The Flex Member Support Specialist is an in-office patient ambassador who ensures a seamless, on-brand experience across multiple One Medical locations. This role supports front-of-house operations, acts as a primary point of contact for patient feedback, and partners with practice coordinators, operations managers, and providers. The position is focused on delivering compassionate, accessible care while maintaining office environment standards and supporting team collaboration and growth.

Skills

About One Medical

onemedical.com

Industry

Healthcare

One Medical is a membership-based primary care provider that combines in-person clinics, virtual care, and technology to streamline the patient experience. It delivers preventive care, chronic disease management, same- and next-day appointments, lab services, and mental health support, while accepting most insurance plans and offering a paid membership for enhanced access. The company partners with employers and health plans to provide primary care programs and uses a mobile app and telehealth to coordinate care. Acquired by Amazon in 2023, One Medical emphasizes convenience, high-quality clinicians, and integrated digital tools to simplify healthcare.