Member Support Specialist
Sun Life(2 months ago)
About this role
Member Support Specialist at Sun Life U.S. serves as the primary external contact for claimants and policyholders, handling intake of telephone inquiries and representing the company to clients. The role supports benefits and claim-related questions for group plans and collaborates with internal claims professionals and client relationship teams. It focuses on delivering high-quality customer service and contributing to improvements in the client experience.
Required Skills
- Customer Service
- Phone Support
- Claims Processing
- MS Office
- Communication
- Empathy
- Problem Solving
- Multi-Tasking
- Accuracy
- Critical Thinking
Qualifications
- Bachelor's Degree
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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