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Membership Concierge II at Life Time - ApplyBlast

Membership Concierge II

Life Time

4 months ago

3.6 on Glassdoor

Frisco, TX

Onsite

Full Time

Junior

0 applicants

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About this role

A Membership Concierge II serves as the primary point of contact for resort members and guests, managing account maintenance, processing transactions, and facilitating new membership sales. The role involves delivering exceptional hospitality experiences, handling service recovery, and educating guests on club programming and policies. Employees are expected to build relationships and manage inquiries while maintaining knowledge of resort events and payment structures.

Responsibilities

Operate as the first point of contact for resort visitors and members
Process member account needs, changes, and transaction payments accurately
Conduct outbound outreach and inbound calls to support member engagement
Deliver service recovery solutions for guest questions and concerns
Educate members on club programming, events, and resort policies

Skills

Qualifications

High School GraduateMembership Concierge Certification

About Life Time

lifetime.life

Headquarters

Chanhassen, Minnesota, United States

Company Size

10001+ employees

Founded

1992

View Profile

Life Time, Inc. operates Life Time Athletic Country Clubs, coworking spaces, and luxury residences, all focused on a healthy lifestyle. The brand offers fitness facilities with personal training, group classes, wellness and recovery amenities, and digital experiences across numerous club locations in the United States.