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Membership Concierge Team Member at Life Time - ApplyBlast

Membership Concierge Team Member

Life Time

4 months ago

3.6 on Glassdoor

Beachwood, OH

Onsite

Full Time

Junior

0 applicants

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About this role

The Membership Concierge II serves as the primary point of contact for resort members and guests, managing account maintenance, including payments and profile updates. The role involves front-line service delivery, handling inquiries via phone and in-person, and engaging in new membership sales and retention efforts to create positive experiences.

Responsibilities

Serve as first point of contact for members and guests entering the resort.
Process member payments and assist with account maintenance and profile updates.
Conduct outbound outreach to support member engagement and new acquisition.
Resolve member concerns and questions through effective problem-solving and service recovery.
Educate members and guests on club programming, events, pricing, and policies.

Skills

Qualifications

High School Diploma1-2 Years Customer Service ExperienceRetention Specialist Certification

About Life Time

lifetime.life

Headquarters

Chanhassen, Minnesota, United States

Company Size

10001+ employees

Founded

1992

View Profile

Life Time, Inc. operates Life Time Athletic Country Clubs, coworking spaces, and luxury residences, all focused on a healthy lifestyle. The brand offers fitness facilities with personal training, group classes, wellness and recovery amenities, and digital experiences across numerous club locations in the United States.