Merchandising Used Customer Care Customer Care Associate 1
B&H Photo Recruiting Department
About this role
A Customer Care Support Associate in the Used Department provides post-order and trade-in support to customers and internal teams, handling inquiries related to orders, returns, exchanges, and trade-in payments. The role involves assisting customers through chat, email, and phone, processing internal requests, and authorizing in-store returns.
Skills
About B&H Photo Recruiting Department
bhphotovideo.comB&H Photo Video is a major U.S. retailer and e‑commerce platform specializing in photo, video, audio, and consumer electronics — from cameras, lenses, lighting, and drones to computers, studio gear, and pro audio. Based in New York City, it operates a large online storefront alongside a flagship retail superstore and offers services such as rentals, repairs, business sales, and educational resources. B&H is known for a wide selection, competitive pricing, fast shipping, and knowledgeable staff that serve both hobbyists and professional creatives.
About B&H Photo Recruiting Department
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$42k – $52k
per year