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Merchant Experience Specialist at Premium Merchant Funding - ApplyBlast

Merchant Experience Specialist

Premium Merchant Funding

19 days ago

3.0 on Glassdoor

Inwood, New York, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Premium Merchant Funding is seeking a detail-oriented Merchant Experience Specialist to contact newly funded merchants and gather feedback on their experience. The role involves conducting structured interviews to assess professionalism, clarity, and responsiveness during the funding process. Findings will be reported to leadership to improve service, sales teams, and broker partnerships.

Responsibilities

Conduct outbound calls to gather merchant feedback on sales and broker interactions
Record feedback accurately in CRM and survey tools to track satisfaction trends
Flag compliance concerns and prepare reports on rep and broker performance

Skills

About Premium Merchant Funding

pmfus.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2014

View Profile

Premium Merchant Funding is a financial services company that specializes in providing funding solutions for businesses, particularly in the merchant services sector. The company focuses on delivering tailored financial options designed to meet the unique needs of merchants, ensuring quick access to capital to facilitate growth and operations. With a commitment to flexible funding and outstanding customer service, Premium Merchant Funding aims to empower businesses to thrive in a competitive marketplace.