Merchant Operations Analyst

The Merchant Operations Analyst plays a critical role in enabling businesses to grow on Xendit’s platform by reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies. The role involves supporting payment channel activations, coordinating with external partners and internal teams to ensure successful merchant setup, and resolving issues to maintain a smooth end-to-end experience. This position requires collaboration with cross-functional teams to solve onboarding cases efficiently while ensuring compliance and contributing to continuous process improvements.