Merchant Security Expert with Portuguese and English
SumUp(1 month ago)
About this role
A role on SumUp's international Customer Support team focused on Risk & Fraud, helping to protect merchants and ensure compliant payment operations. The position is part of a global team supporting small businesses and offers opportunities for career growth in a scale-up environment. The role is based onsite in Sofia and involves interaction with Portuguese- and English-speaking customers.
Required Skills
- Transaction Handling
- Document Verification
- AML Monitoring
- Risk Assessment
- Limit Management
- Customer Support
- Outbound Calls
- Escalation Handling
- Portuguese
- English
+4 more
About SumUp
sumup.comSumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.
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