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Merchant Support Specialist at Polar - ApplyBlast

Merchant Support Specialist

Polar

2 days ago

4.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Merchant Support Specialist at Polar is responsible for delivering an exceptional merchant experience by troubleshooting issues, answering inquiries, and collaborating with Product and Engineering teams to drive product improvements. This role involves managing end-to-end support across multiple channels while identifying opportunities to enhance processes, tooling, and automation for scalable operations. The specialist plays a key part in helping merchants navigate global payments, billing, and financial workflows as Polar's Merchant of Record.

Responsibilities

Own merchant and customer inquiries end-to-end across email, chat, and Slack
Investigate and troubleshoot issues across payments, payouts, subscriptions, and checkout
Partner with Product and Engineering to reproduce bugs and turn merchant feedback into improvements

Skills

About Polar

polar.sh

Headquarters

Stockholm, Stockholm, Sweden

Company Size

1-10 employees

Founded

2022

View Profile

Polar is a billing platform built for the intelligence era, designed specifically for modern AI and developer-focused software products. It offers a comprehensive financial layer including usage-based billing (tokens, API calls, compute, storage), subscriptions, seats, credits, and merchant of record services that handle worldwide tax and compliance. Polar is tailored for teams building AI products — from token-metered APIs to autonomous agents and GPU workloads — enabling them to turn usage into revenue with minimal integration effort.