Messaging Product Support Analyst (1st Shift)

Bandwidth(7 days ago)

RemoteFull TimeMedior$76,689 - $102,638 (estimated)Customer Support

About this role

A Messaging Product Support Analyst (2nd Shift) at Bandwidth is a customer-facing role supporting the company’s SMS/MMS messaging products and NNID provisioning. The position sits within the messaging support organization and works with engineering and product teams to help maintain reliable messaging services for enterprise customers. It requires a college degree and prior telecom or software support experience.

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Required Skills

SMPP
MM4
SMS
MMS
Troubleshooting
Provisioning
Incident Management
Documentation
Analytical Thinking
Communication

Qualifications

Bachelor's Degree

About Bandwidth

bandwidth.com

Bandwidth is an enterprise communications platform that provides programmable voice, messaging, and emergency (911) APIs to integrate calling and messaging into applications and contact centers. As a network operator/carrier, it offers SIP trunking, phone number provisioning, shortcodes and toll‑free services along with compliance, fraud controls, and routing reliability. Bandwidth targets enterprises, software companies, and contact centers that need scalable, compliant telephony and messaging infrastructure to "solve global telecomplexity."