Mgr Customer Care

The Mgr Customer Care role within the Supply Chain Strategy Team oversees the development of a customer care program focused on effective service communications, performance metrics visibility, and strong distributor relationships. This position serves as the Supply Chain lead for Customer Relationship Management processes, collaborating with planning, logistics, and sales operations to enhance order accuracy and customer satisfaction. The role is responsible for establishing CRM processes and driving continuous improvement initiatives to strengthen operational efficiency and customer experience.