Mgr, Customer Experience & Operational Excellence
Otis College of Art and Design(14 days ago)
About this role
This role leads the digital transformation initiatives within Otis Singapore, focusing on integrating IoT solutions and digital platforms to enhance customer service and operational efficiency. It involves developing strategies to adopt new technologies, improve performance, and increase customer satisfaction in a global company.
Required Skills
- IoT
- Data Analytics
- Digital Platforms
- Change Management
- Process Improvement
- Customer Experience
- Performance Monitoring
- Virtual Support
- Service Models
- Technology Leadership
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