Mgr,IT Customer Service and Support

Clinical Careers Page(1 month ago)

HybridFull TimeSenior$54,300 - $159,120Information Technology

About this role

The Incident Lead at CVS Health is a strategic, technical role responsible for overseeing the organization’s IT incident response capability and maintaining the availability of production-critical systems. The position emphasizes continuous improvement of incident management practices and the adoption of AI technologies to enhance response effectiveness. The role requires participation in on-call rotations and collaboration across technical and leadership stakeholders.

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Required Skills

Incident Management
Root Cause
ServiceNow
ITSM
AI
Leadership
Communication
Problem Solving
Unix/Linux
Networking

+1 more

Qualifications

Bachelor's Degree
Equivalent Experience
CCNA
CISSP
CISM
GIAC
RHCE
MCSE

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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