MI - Field Service Technician

This role involves providing technical support and maintenance for inmate communication systems, including phones, video visitation, and tablets, within correctional facilities across Michigan. The technician will troubleshoot telecommunications and networking issues, perform hardware repairs, and ensure optimal system performance while maintaining strong relationships with facility personnel. The position requires daily travel to various sites, adherence to strict security guidelines, and the ability to work flexible hours including overtime and after-hours callouts.