Microsoft 365 Support Engineer - India

This role supports customers across India and European business hours as part of a global managed services team, focusing on Microsoft 365 and Windows 365 support, ticket triage, and migration activities. The position involves handling initial diagnosis and resolution of user issues, managing escalation workflows, and ensuring seamless handoffs within a follow-the-sun support model. The ideal candidate will work independently while collaborating with distributed teams to maintain service continuity and documentation.