Mid-Level Help Desk Technician

GDIT is seeking a Mid-Level Help Desk Technician to provide world-class IT support to federal government clients in Washington, DC. This role serves as the first point of contact for technical issues, requiring advanced troubleshooting skills and exceptional customer service to resolve complex hardware, software, and network problems efficiently. The position involves managing user environments, documenting processes, and ensuring minimal downtime for critical personnel in a fast-paced, on-site environment.