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Mid/Sr. Product Engineer, Intelligence at Help Scout - ApplyBlast

Mid/Sr. Product Engineer, Intelligence

Help Scout

3 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

8 applicants

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About this role

Help Scout is seeking a full-stack product engineer to build end-to-end intelligence features that surface actionable data to customers. This role requires strong frontend expertise in JavaScript/TypeScript and React, combined with the ability to operate independently across the full stack using AI tools. You will own outcomes from problem definition through production, collaborating closely with product and design teams to deliver high-quality customer experiences.

Responsibilities

Design and build end-to-end intelligence features from zero to one
Sweat frontend craft including responsiveness, accessibility, and streaming states
Own outcomes by defining metrics and monitoring impact after shipping
Collaborate with product and design teams to shape product thinking
Implement production readiness including automation, monitoring, and alerting

Skills

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

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Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.