MIS Reports Analyst - Medical Equipment Support

The MIS Reports Analyst will provide day-to-day support to Operational Leadership teams and clients by ensuring accurate reporting of all metrics and KPIs. This role involves creating and maintaining Operational Real Time applications, such as WFM/RTA tools, and making real-time and historical data available to the operation team. The position requires close coordination with Operations Managers for staffing planning and capacity utilization within a call center environment.